Privacy Policy

Effective October 19, 2026

Unmatched sells firewood, kindling and fire supplies. This policy explains what information we collect when you contact us, how we use it, and the choices you have.

Information we collect

Your phone number and the messages you send us.
Details you give us to fill an order, such as your name, delivery address and order preferences.
Records of your orders, deliveries and payments.

How we use it

To answer your questions and send product details and pricing.
To take orders, schedule deliveries and send order and delivery updates.
To keep records of the orders we fill.

Text messages

When you text 844-IGNITED, you agree to receive text messages from Unmatched about product details and pricing, order placement, delivery scheduling and updates. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to stop receiving texts. We will send one message confirming you have opted out.
Reply HELP for help, or call 844-446-4833.
Carriers are not liable for delayed or undelivered messages.

Sharing

We do not sell, rent or share your phone number, text message opt-in or consent with third parties or affiliates for their marketing or promotional purposes.

We share information only with service providers that help us run the business, such as our phone and texting provider and payment processors, and only so they can provide that service to us. We may also disclose information when the law requires it.

How long we keep it

We keep your information as long as we need it to serve you and to keep accurate business records. You can ask us to delete it at any time.

Your choices

You can opt out of texts by replying STOP. To see, correct or delete the information we hold about you, contact us.

Changes

If we change this policy, we will post the new version on this page with a new effective date.

Contact us

Call or text 844-IGNITED (844-446-4833).